The short version: if something’s wrong, I’ll make it right.
Adventures, battlemaps and art
If a file is broken, missing or not what was described, email me and I’ll fix it or send a full refund, whichever you prefer. There’s no time limit on this.
If you bought by mistake or changed your mind, email me within 14 days of purchase and I’ll refund you. Because these are digital files, I ask that you delete your copies when you ask for a refund.
If you were charged twice or bought something you already owned, I’ll refund the duplicate straight away.
Membership
- You can cancel at any time from your library. You won’t be charged again, and you keep access until the end of the period you’ve already paid for.
- I don’t give partial refunds for unused time in a billing period.
- If a renewal went through that you meant to cancel, email me within 7 days. If you haven’t downloaded anything since that renewal, I’ll refund it.
How to ask
Email nick@tidemoontales.com with the email address you used at checkout and the product name. Refunds go back to your original payment method and usually appear within 5–10 working days, depending on your bank.
Please get in touch before opening a dispute with your bank. A dispute takes weeks, while an email usually takes a day, and you’ll get the same refund.